Christmas Holidays December 24th - January 2nd

Holiday Long Weekends (Family Day, Easter, Victoria Day, Labour Day & Thanksgiving) - Friday to Monday

March Break - Friday, Saturday, Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Summer Season - June 1st - September 1st

During our Holidays and Busy Season (see above), Reservations must be for 3 consecutive days (2 overnights).

Pool rental is available only after your dog has attended their Intro Swim Session. Once we have determined that your dog is capable of swimming in the pool without assistance, that you are capable of assisting your dog from the pool deck, and that you understand how to use our equipment, you are welcome to "rent the pool" for your dog(s).

Please note although the service is listed as Pool Rental - 60 minutes, it is charged by the dog, not by the hour. So upon selecting the Pool Rental Service, you will be prompted to add the pool rental fee for each dog on the following screen.

There is a fee for the first and second dog, third dog is free, and any additional dogs will be given a discounted fee for an additional 15-minutes per dog.

We charge by the dog because the more dogs in the pool, the more maintenance, and wear-n-tear on our equipment.

If your dog has any injury or requires rehabilitation, you will select the Hydrotherapy - Rehabilitation Consultation for your first session for your dog and future sessions will be Hydrotherapy - Rehabilitation Session. If you have a senior dog who would benefit from therapy (massage and strengthening exercises) due to chronic mobility related conditions, please select Senior - Therapy Consultation for the first session and further sessions will be Senior - Therapy Session.

For those dogs swimming as a recreational activity, for their first session select Recreational Swim - Intro/First Session and future sessions will be Recreational Swim - Additional Session.

Yes we do. A discounted rate is offered for those boarding for longer stays. How the rate is applied; For a boarding reservation of 30-Days, the first 14-Days of the reservation would be charged at the regular boarding rate per day, and the remaining 16-Days would be charged at the discounted rate for long-term boarding. If your dog boards with us from January 1st - January 14th, and then returns on January 16th until February 1st, the long-term boarding rate would not apply as this is considered two individual boarding reservations. We try to accommodate each client on an individual basis when it comes to long-term boarding reservations more than 60-days, so it is best to reach out to us.

Our drop-off and pick-up hours are 8am-10am and then again from 5pm-7pm - We are NOT open from 10am - 5pm.

Yes. High energy is a good trait for dogs who participate in fitness. We sometimes forget that our dogs not only have physical energy but also mental energy. By having your dog thinking about where they are placing their feet and positioning their body, works to relieve both physical and mental energy.

It is also good for the hard to motivate dog, as the success of accomplishing the activity is very motivating for the dog.

Yes. We ask that you do not feed your dog within 2 hours of their hydrotherapy session and make attempts to offer them time to relieve themselves after they have arrived at our facility. All dogs with incontinence are required to wear a diaper. We have diapers available in some sizes if you do not have your own.

Yes. We will always attempt to offer our hydrotherapy services to all dogs. We try to accommodate handling the dog’s as they feel comfortable. We have worked with dogs, that wear muzzles and head halters in the pool for the safety of the therapist and the dog.

We make every attempt available to eliminate possible irritants from the pool. Our pool water is balanced using the Clear Blue Mineral Ionizer. Mineral pools need to maintain a chlorine level of 0.1 – 0.5ppm (saltwater pool 10 ppm) and are shocked with a chlorine free product so you won’t smell any chlorine in our pool area. We also do regular testing for both E. coli and coliform bacteria, and pool chemistry daily, to ensure we maintain a safe, clean, and balanced pool, for your dog to enjoy.

We always request vet approval when we are offering therapy to dogs with diagnosed mobility conditions. Approval is obtained by having us submit an electronic form to your dog’s vet clinic, at no charge to the client. If your dog has been approved to participate in hydrotherapy before surgery, we will certainly offer our services.

Yes. Of course, it is much easier when the dog likes swimming, but we have offered our hydrotherapy services to many dogs, who did not like swimming. Once the dog accepts being in the pool, and they feel the benefits from the hydrotherapy, they become much more willing to participate in the pool.

We use clumping, non-scented, cat litter, in a large stainless steel litter box.

We require all cats to have the recommended by the Ontario SPCA and Humane Society. For more information regarding the core vaccine requirements click here.

All dogs are required to have the core vaccines recommended by the Ontario SPCA and Humane Society. For more information regarding the core vaccine requirements click here.

With people and dogs coming and going all day, it doesn't allow our dogs to have any quiet time. Some of our guests find the noise intimidating and therefore, it doesn't allow them any quiet time where they can relax without feeling intimidated with the noise. . It also means that we need to have someone at the kennel during the entire day, and given we are family owned and operated with only 3-people handling your dogs, it would not allow us to go for long walks with your dogs.

The majority of boarding kennels charge by the Day not the Night. So for example, if you drop your dog off on Friday at 5:00 p. m. this will count as 1-Day, so a stay from Friday to Sunday would include charges for 3-Days of boarding. Be advised the Final Day of boarding is not added to your dog(s) reservation estimate on the Paw Partner online booking system until confirmed by staff.

No we do not require the vaccine, but we do recommend that you get the vaccine as a preventative measurement. However, we ask that you NOT bring your dog to board at our facility if they have had the vaccine within 14-days of their reservation.

No we do not let cats interact with each other unless they are from the same household.

This depends on your cat, as we sometimes use the room to house smaller breed dogs, that are quiet and used to living with a household cat. They will hear the dogs coming into the reception area, as they are very close to this area.

A towel or two. A toy that encourages your dog to participate. If your dog has food sensitivities, bring their treats. Any information we don’t have, that you feel is relevant to the dog’s reason for requiring hydrotherapy.

We recommend that you don't provide your dog with their bed from home, as we cannot guarantee it will stay clean or not get damaged. We offering bedding to the dogs, using blankets and large towels, as we can easily throw these items in the washer and drier and provide your dog with fresh, clean and dry bedding throughout their stay.

We would prefer that your dog not have debris stuck in their coat, and not be covered in mud. They do not need to be recently groomed. We ask that you do not brush your dog’s coat, or clip your dog’s nails on the day of their hydrotherapy session.

We ask owners to bring their dogs diet, medication and anything that they feel might comfort their dog while boarding with us. For example a small blanket, or toy from home with familiar scent for your dog.

We do have towels to dry your dog off, but it is a good idea to bring your own, as you might want it for the drive home.

Yes we do - please see our cat boarding page!