Frequently Asked Questions

Our Hours

Monday - Friday:

Drop Off or Pick Up:
8:00 AM - 10:00 AM

5:00 PM - 7:00 PM


Drop Off or Pick Up:
8:00 AM - 10:00 AM


Drop Off or Pick Up:
5:00 PM -7:00 PM

Holiday Weekends

Drop Off or Pick Up:

CLOSED Sundays


9:00 AM - 10:00 AM

5:00 PM - 7:00 PM

  • Senior Dog Consultation 60-minutes $100.00*
  • Senior Additional Therapy & Swim Session 30-minutes $45.00

Cancelations within 24 hours are non-refundable

After the initial consultation appointment, the hydrotherapist will review your dog’s abilities, your goals for your dog and provide you with a recommendation for your individual dog's program, the number of sessions weekly and how long your dog should participate in  therapy and swim, offering  discount pricing for individual swim/therapy programs.

To provide your aging dog with comfort and quality of life, physically, mentally, and emotionally.

Giving them an activity that they can enjoy without adding stress to their joints, & providing relief of chronic medical conditions.

  • Your dog becomes more comfortable with being groomed.
  • Can help prevent ear and eye infections.
  • Beneficial for dog's with allergies to have any irritants removed or to help soothe irritated skin.
  • Your dog's pads need to be in contact with the surface to ensure they have good traction, so ensuring the nails are kept at the appropriate length is important for mobility.
  • Decrease or eliminate matting of long haired breeds.

Relationship Remedy Seminar - Beyond Obedience

Animal Behaviour Institute

Certificate in Canine Training - Studying behaviour, enrichment, health conditions and nutritional needs of canines.

Certificate in Advanced Canine Training - Focuses on addressing challenging behaviours, reactivity and aggression.

Certified Canine Hydrotherapist

Certified Canine Massage Level 1

Canine Health & Nutrition - Studying the impact our dog's nutrition has on their overall health, as well as their behaviours.

Effleurage: Long, flowing strokes, usually done at the beginning & end of the massage sessions. This technique helps to warm-up the tissues.

Petrissage: Kneading & twisting of skin and tissue, helps to remove adhesions, massaging the underlying tissues beneath the skin.

Compression: Applied in a “pumping” motion, assists with the fibrous tissues underneath. Helps relieve muscle spasms and increase circulation.

  • Personalized programs to target specific areas, such as, core, hips, wrists, etc.
  • Strengthening and building muscle
  • Stretching
  • Hind end awareness
  • Non-weight bearing strengthening
  • Confidence Building
  • Improving relationship between owner & dog

  • Only Your Dog in the Pool Area
  • Year Round Swimming
  • Weight Loss
  • Non-Weight Bearing Activity
  • Confidence Building
  • Release both Physical and Mental Energy

Monday - Friday:

Drop Off or Pick Up:
8:00 AM - 10:00 AM

5:00 PM - 7:00PM


Drop Off or Pick Up:
8:00 AM -10:00 AM


Drop Off or Pick Up:
5:00 PM -7:00 PM

Holiday Weekends

Drop Off or Pick Up:


9:00 AM - 10:00 AM

5:00 PM - 7:00 PM

🐾Do you rent your pool out?

Pool rental is available only after your dog has attended their Intro Swim Session. Once we have determined that your dog is capable of swimming in the pool without assistance, that you are capable of assisting your dog from the pool deck, and that you understand how to use our equipment, you are welcome to "rent the pool" for your dog(s).

Please note although the service is listed as Pool Rental - 60 minutes, it is charged by the dog, not by the hour. So upon selecting the Pool Rental Service, you will be prompted to add the pool rental fee for each dog on the following screen.

There is a $30 charge for the first and second dog, third dog is free, and any additional dogs will be charged $15 for an additional 15-minutes per dog.

We charge by the dog because the more dogs in the pool, the more maintenance, and wear-n-tear on our equipment.

🐾How to know what pool/swim service to select for my dog(s)?

If your dog has any injury or requires rehabilitation, you will select the Hydrotherapy - Rehabilitation Consultation for your first session for your dog and future sessions will be Hydrotherapy - Rehabilitation Session. If you have a senior dog who would benefit from therapy (massage and strengthening exercises) due to chronic mobility related conditions, please select Senior - Therapy Consultation for the first session and further sessions will be Senior - Therapy Session.

For those dogs swimming as a recreational activity, for their first session select Recreational Swim - Intro/First Session and future sessions will be Recreational Swim - Additional Session.

🐾Do you offer a long-term boarding rate?

Yes we do. As stated on our boarding page, our long-term boarding rate is $27/Day. How the rate is applied; For a boarding reservation of 30-Days, the first 14-Days of the reservation would be charged at the regular boarding rate of $30/Day, and the remaining 16-Days would be charged at the long-term boarding rate. If your dog boards with us from January 1st - January 14th, and then returns on January 16th until February 1st, the long-term boarding rate would not apply as this is considered two individual boarding reservations. We try to accommodate each client on an individual basis when it comes to long-term boarding reservations more than 60-days, so it is best to reach out to us.

🐾I tried to drop off my dog, but no one was there?

Our drop-off and pick-up hours are 8am-10am and then again from 5pm-7pm - We are NOT open from 10am - 5pm.

🐾My dog is very high energy and challenging to focus, can they still do fitness?

Yes. High energy is a good trait for dogs who participate in fitness. We sometimes forget that our dogs not only have physical energy but also mental energy. By having your dog thinking about where they are placing their feet and positioning their body, works to relieve both physical and mental energy.

It is also good for the hard to motivate dog, as the success of accomplishing the activity is very motivating for the dog.

🐾 Dogs that are diagnosed with incontinence, are they able to participate in hydrotherapy?

Yes. We ask that you do not feed your dog within 2 hours of their hydrotherapy session and make attempts to offer them time to relieve themselves after they have arrived at our facility. All dogs with incontinence are required to wear a diaper. We have diapers available in some sizes if you do not have your own.

🐾 Do you offer hydrotherapy services for dogs that have behavioural concerns?

Yes. We will always attempt to offer our hydrotherapy services to all dogs. We try to accommodate handling the dog’s as they feel comfortable. We have worked with dogs, that wear muzzles and head halters in the pool for the safety of the therapist and the dog.

🐾 My dog has allergies that causes skin irritations, can they still go in the pool?

We make every attempt available to eliminate possible irritants from the pool. Our pool water is balanced using the Clear BlueMineral Ionizer. Mineral pools need to maintain a chlorine level of 0.1 – 0.5ppm (saltwater pool 10 ppm) and are shocked with a chlorine free product so you won’t smell any chlorine in our pool area. We also do regular testing for both E. coli and coliform bacteria, and pool chemistry daily, to ensure we maintain a safe, clean, and balanced pool, for your dog to enjoy.

🐾 My dog has been diagnosed with an injury and/or medical condition that is affecting their mobility, and surgery is scheduled for the future. Can my dog participate in hydrotherapy before surgery?

We always request vet approval when we are offering therapy to dogs with diagnosed mobility conditions. Approval is obtained by having us submit an electronic form to your dog’s vet clinic, at no charge to the client. If your dog has been approved to participate in hydrotherapy before surgery, we will certainly offer our services.

🐾 My dog has never liked swimming, can they still participate in hydrotherapy?

Yes. Of course, it is much easier when the dog likes swimming, but we have offered our hydrotherapy services to many dogs, who did not like swimming. Once the dog accepts being in the pool, and they feel the benefits from the hydrotherapy, they become much more willing to participate in the pool.

🐾 What type of cat litter do you use?

We use clumping, non-scented, cat litter, in a large stainless steel litter box.

🐾 What vaccines does my cat require to board at your facility?

We require all cats to have the core vaccines recommended by the Ontario SPCA and Humane Society.

🐾 What vaccines does my dog require to board at your facility?

All dogs are required to have the core vaccines recommended by the Ontario SPCA and Humane Society. For more information regarding the core vaccine requirements click here.

🐾 Why can we not drop-off or pick-up our dog throughout the day?

With people and dogs coming and going all day, it doesn't allow our dogs to have any quiet time. Some of our guests find the noise intimidating and therefore, it doesn't allow them any quiet time where they can relax without feeling intimidated with the noise. . It also means that we need to have someone at the kennel during the entire day, and given we are family owned and operated with only 3-people handling your dogs, it would not allow us to go for long walks with your dogs.

🐾 My dog stayed for 3-nights but I was charged for 4-nights?

The majority of boarding kennels charge by the Day not the Night. So for example, if you drop your dog off on Friday at 5:00 p. m. this will count as 1-Day, so a stay from Friday to Sunday would include charges for 3-Days of boarding. Be advised the Final Day of boarding is not added to your dog(s) reservation estimate on the Paw Partner online booking system until confirmed by staff.

🐾 Does my dog need a kennel cough vaccine?

No we do not require the vaccine, but we do recommend that you get the vaccine as a preventative measurement. However, we ask that you NOT bring your dog to board at our facility if they have had the vaccine within 14-days of their reservation.

🐾 Will my cat interact with other cats?

No we do not let cats interact with each other unless they are from the same household.

🐾 Will my cat be able to hear or see the dogs?

This depends on your cat, as we sometimes use the room to house smaller breeds, that are quiet and used to living with a household cat. They will hear the dogs coming into the reception area, as they are very close to this area.

🐾 What do I need to bring to a swim session?

A towel or two. A toy that encourages your dog to participate. If your dog has food sensitivities, bring their treats. Any information we don’t have, that you feel is relevant to the dog’s reason for requiring hydrotherapy.

🐾 Can I bring their dog bed?

We recommend that you don't provide your dog with their bed from home, as we cannot guarantee it will stay clean or not get damaged. We offering bedding to the dogs, using blankets and large towels, as we can easily throw these items in the washer and drier and provide your dog with fresh, clean and dry bedding.

🐾Does my dog need to be groomed/clean to go in the pool?

We would prefer that your dog not have debris stuck in their coat, and not be covered in mud. They do not need to be recently groomed. We ask that you do not brush your dog’s coat, or clip your dog’s nails on the day of their hydrotherapy session.

🐾 What do I need to bring with my dog?

We ask owners to bring their dogs diet, medication and anything that they feel might comfort their dog while boarding with us. For example a small blanket, or toy from home with familiar scent for your dog.

🐾Do I need to bring a towel for my dog?

We do have towels to dry your dog off, but it is a good idea to bring your own, as you might want it for the drive home.

🐾 Do you board Cats?

Yes we do - please see our cat boarding page!